CANADIAN INTERNET SERVICE PROVIDERS MARKET REPORT
1998 EDITIONJune, 1998
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Table Of Contents
Section Page About this report vi
1.0 Market Overview and Analysis 1
2.0 Internet Service Providers 9 3.0
ISPs - Cable Companies
16
4.0
ISPs - Telephone Companies/Alternative Service Providers
22
4.1 Telephone Companies
22
4.2 Alternative Service Providers
27
5.0
Regulatory And Legal Matters
29
6.0
Technology
33
7.0
Trends
37
7.1 Electronic Commerce
37
7.2 Internet Telephony
40
8.0
Company Profiles
45
8.1 National ISPs
45
8.1.1
AOL Canada Services Inc. 45
8.1.2
IBM Internet Connection Services 50
8.1.3
The Microsoft Network 53
8.1.4
Netcom Canada Inc. 56
8.1.5
PSINet Limited 59
8.1.6
UUNET Canada Inc. 62
8.2 Regional ISPs 65
8.2.1 TotalNet Inc. 65
8.3 Non-Profit Regional Networks 67 8.3.1
ONet Networking 67 8.4 Local ISPs
69 8.4.1
CADVision Development Corp 69 8.4.2
Interlog Internet Services Inc. 72 8.4.3 Internet Direct 74 8.5 Cable Companies 77 8.5.1 Cogeco Cable Inc. 77 8.5.2 Rogers Cablesystems Limited 80 8.5.3 Shaw Communications Inc. 82 8.5.4 Vid?tron lt? 85 8.6 Telephone Companies 88 8.6.1 BC Telecom Inc. 88 8.6.1.1 BC TEL Interactive 88 8.6.1.2 BC TEL Advanced Communications 89 8.6.2 Bell Canada 91 8.6.2.1 Bell Global Solutions 91 8.6.2.2 Bell Emergis 94 8.6.2.3 Bell Internet Transit Service 96 8.6.3 Manitoba Telecom Services Inc. 99 8.6.4 NBTel 102 8.6.5 TELUS Corporation 102 8.6.5.1 TELUS Communications Inc. 105 8.6.5.2 TELUS Advanced Communications Inc. 105 8.7 Alternative Service Providers 107 8.7.1 ACC TelEnterprises Ltd. 108 8.7.2 AT&T Canada 108 8.7.3 Sprint Canada Inc. 111
List Of Exhibits And Figures
| Exhibit/Figure/Appendix | Page | |
 |
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| Figure 1 | Canadian ISP Market, Revenues, 1996 - 2000 | 6 |
| Figure 2 | Canadian ISP Market, Dial-Up Subscribers, 1996 - 2000 | 7 |
| Exhibit 1 | ISPs in Canada by Revenue and Market Share, 1997 | 116 |
| Exhibit 2 | Leading Canadian ISPs, Revenues & Number of Customers,1997/98 | 116 |
| Exhibit 3 | Number of Dial-Up Subscribers by Leading Canadian ISP, 1997 | 117 |
| Exhibit 4 | Number of Dedicated Accounts by Leading Canadian ISP, 1997 | 118 |
| Exhibit 5 | Leading Independent ISPs Number of Dial-Up Subscribers & Dedicated Accounts, 1997-1998 | 118 |
| Exhibit 6 | Sources of ISP Revenues, 1997 | 118 |
| Exhibit 7 | Independent ISPs: Dial-Up Services - Residential Rates | 119 |
| Exhibit 8 | Cablecos: Homes Passed, Internet Subscriber Base & Revenues, 1996-1998 | 120 |
| Exhibit 9 | Cablecos/Telcos: High-Speed Internet Access - Residential Rates | 121 |
| Exhibit 10 | Telcos/ASPs: Dial-Up Subscribers & Revenues, 1996 - 1998 | 122 |
| Exhibit 11 | Telcos/ASPs: Dial-Up Services - Residential Rates | 123 |
| Exhibit 12 | Leading Telcos/ASPs: Dedicated Accounts & Revenues, 1997 | 124 |
| Appendix A | Households: Provincial Distribution 1997 - Computer, Modem and Internet Access | 125 |
| Appendix B | Businesses by Number of Employees & Internet Use | 126 |
| Appendix C | Businesses - % Internet Use by Province, 1997 | 126 |
About This Report
This is NBI/Michael Sone Associates’ first report on the Canadian Internet market. It is a fitting time for NBI to broaden its scope by examining a very dynamic and fast-paced industry that complements the company’s market research in traditional telecommunications. The Internet is a phenomenon that is commercially only a few years old and yet it is becoming the enabling technology allowing for the convergence of the computer, cable and telecommunications industries. The Internet’s incredible growth since the early 1990s has surpassed that of any other technology in its pervasiveness and acceptance on a worldwide scale. In the U.S., the Internet’s pace of adoption has been so fast that there have been 50 million new users in the last four years while it took radio 38 years, television 13 years and PCs 16 years to reach the same penetration levels. One can assume the same experience holds true for Canada. At over 125 pages, this NBI report examines the Internet market in Canada and the diverse group of service providers from small startups to large multinationals. Each industry segment from the pure ISPs to cable and telephone companies has been explored so that the report presents services offered, marketing activities, pricing, regulatory issues as well as technology and application trends. The report details market size, share and growth - indeed a challenging task in such a volatile and competitive market. The report is divided into three main sections. The first section discusses the Internet environment in Canada and presents major issues and developments pertinent to the industry. The second section provides individual profiles of six national, two regional and three local ISPs, four cable companies, five telephone companies and three alternative service providers, listing them in alphabetical order by category. The third section contains two figures, 12 exhibits and three appendices that illustrate revenues, market share (business and consumer) pricing and Internet penetration. |
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