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CANADIAN INTERNET SERVICE PROVIDERS MARKET REPORT
NBI/Michael Sone Associates
July 2004
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Table of Contents
| Section | Page |
| About This Report | vi |
| 1.0 Market Overview and Analysis | 1 |
| 2.0 Technology | 8 |
| 2.1 Speed, Convenience and Availability | 8 |
| 2.2 Wi-Fi | 10 |
| 3.0 ISPs - Telephone Companies | 18 |
| 3.1 Aliant | 19 |
| 3.2 Bell Canada | 24 |
| 3.2.1 Bell Canada Sympatico | 26 |
| 3.2.2 Bell Canada Business | 33 |
| 3.2.3 Bell ExpressVU | 40 |
| 3.2.4 Bell Enterprise Group | 41 |
| 3.2.5 Bell Carrier Services Group | 46 |
| 3.3 MTS | 50 |
| 3.4 SaskTel | 55 |
| 3.5 TELUS | 60 |
| 3.5.1 TELUS Consumer | 66 |
| 3.5.2 TELUS Business | 67 |
| 3.5.3 TELUS Partner Solutions | 70 |
| 4.0 ISPs - Cable Companies | 72 |
| 4.1 Cogeco Cable | 72 |
| 4.2 EastLink | 75 |
| 4.3 Persona Communications | 77 |
| 4.4 Rogers Cablesystems | 80 |
| 4.5 Shaw Communications | 87 |
| 4.6 Vidéotron ltée | 92 |
| 5.0 National, Regional and Smaller ISPs | 98 |
| 5.1 AOL Canada | 98 |
| 5.2 Allstream | 106 |
| 5.3 AT&T Global Services | 112 |
| 5.4 Cybersurf (3web) | 117 |
| 5.5 Inter.net Canada | 120 |
| 5.6 Look Communications | 123 |
| 5.7 MCI Canada | 128 |
| 5.8 NetZero Canada | 136 |
| 5.9 Pathway | 139 |
| 5.10 Primus Canada | 143 |
| 5.11 Radiant Communications | 149 |
| 5.12 Sprint Canada | 153 |
| 5.13 Uniserve | 159 |
| 6.0 Alternative Networks | 164 |
| 6.1 Terrestrial Networks | 164 |
| 6.1.1 Inukshuk | 165 |
| 6.1.2 TeraGo | 168 |
| 6.2 Satellite Access | 170 |
| 6.2.1 Bell Canada | 171 |
| 6.2.2 C-COM | 171 |
| 7.0 Regulatory Matters | 176 |
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List of Figures, Exhibits and Appendices
| Section | Page | |
| Figure 1 | Canadian ISP Market, Revenues, 2001-2006 | 6 |
| Figure 2 | Canadian ISP Market, Dial-Up and HS Subscribers, 2001-2006 | 7 |
| Exhibit 1 | Dial-Up, High-Speed, Dedicated and Total Revenues, 2003-2005 | 180 |
| Exhibit 2 | Dial-Up,
High-Speed, Dedicated and Total Revenue Market Shares, 2003-2005 |
180 |
| Exhibit 3 | Dial-Up, High-Speed and Dedicated Subscribers, 2003-2005 | 181 |
| Exhibit 4 | Dial-Up,
High-Speed and Dedicated Subscriber Market Shares, 2003-2005 |
181 |
| Exhibit 5 | Dial-up and High-Speed Subscribers - Provincial Distribution by Company, 2003 | 182 |
| Exhibit 6 | Cablecos & Fixed Wireless: Subscriber Base & Revenues, 2002- 2005 | 183 |
| Exhibit 7 | Telcos: Dial-Up Subscribers & Revenues, 2002-2005 | 184 |
| Exhibit 8 | Telcos: DSL Subscribers & Revenues, 2002 – 2005 | 185 |
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About This Report
| The Canadian Internet Service Providers
Market Report, 2004 Edition is NBI/Michael Sone Associates’ sixth
report on the Canadian Internet market and continues to be the most
comprehensive and rigorously researched document available on the subject.
At close to 200 pages, the report is divided into three main sections. The first serves as an executive summary of the ISP business that discusses major issues, developments and technology pertinent to the industry including the decline in dial-up access and the continued growth of market penetration of high-speed cable, DSL and wireless access technologies. This overview is punctuated with two figures illustrating six-year subscriber and revenue growth trends in the ISP industry and is followed by a review of some new technologies that are addressing market demand for higher speed, ubiquitous access and a wider choice of service options. The second section provides qualitatively and quantitatively intensive individual profiles of over two-dozen significant national and regional ISPs. These include the individual telcos, cablecos and competitive carriers, as well as a representative sample of the larger independent, fixed wireless and satellite-based ISPs. Finally, there are updates on developments in regulatory issues. The third section contains a series of detailed exhibits that illustrate dial-up, high-speed and dedicated subscribers & revenues, market shares, provincial segmentation and forecasts. Each industry segment has been explored so that the report presents services offered and planned, marketing activities, pricing, as well as technology and application trends. Please note that the mobile Internet market is examined and discussed in depth in NBI/Michael Sone Associates’ Canadian Mobile Wireless Communications Services Market Report, 2003 Edition. Please refer to this publication for information on this rapidly changing market sector. ISP subscriber totals and revenues in this report’s exhibits do not include mobile Internet customers.
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