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CANADIAN INTERNET SERVICE PROVIDERS MARKET REPORT
NBI/Michael Sone Associates
November 2007
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Table of Contents
| Section | Page |
| About this Report | vi |
| 1.0 Introduction | 1 |
| 2.0 Executive Summary | 3 |
| 3.0 Service Providers | 9 |
| 3.1 AOL Canada | 9 |
| 3.1 Bell Aliant | 14 |
| 3.2 Bell Canada | 17 |
| 3.2.1 Consumer | 19 |
| 3.2.2 Business | 25 |
| 3.3 Cogeco Cable | 30 |
| 3.4 Cybersurf (3web) | 33 |
| 3.5 EastLink | 34 |
| 3.6 Look Communications | 38 |
| 3.7 MCI (Verizon Business) Canada | 41 |
| 3.8 MTS Allstream | 43 |
| 3.8.1 Consumer Markets Division | 43 |
| 3.8.2 Enterprise Division | 47 |
| 3.9 Persona Communications | 49 |
| 3.10 Primus Canada | 50 |
| 3.10.1 Consumer/SOHO | 51 |
| 3.10.2 Business | 53 |
| 3.11 Rogers Communications | 57 |
| 3.11.1 Rogers Cable | 57 |
| 3.11.2 Rogers Business Solutions (RBS) | 60 |
| 3.11.3 Rogers Telecom | 61 |
| 3.11.4 Portable Internet (Inukshuk) | 63 |
| 3.12 SaskTel | 64 |
| 3.13 Shaw Communications | 68 |
| 3.14 TELUS | 71 |
| 3.14.1 Consumer | 74 |
| 3.14.2 Business | 76 |
| 3.15 Uniserve | 78 |
| 3.16 Vidéotron ltée | 79 |
| 4.0 Wholesale | 84 |
| 4.1 Bell Carrier Services | 84 |
| 4.2 TELUS Partner Solutions | 87 |
| 5.0 EXHIBITS | 90 |
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List of Figures and
Exhibits
| Figure/Exhibit | Page | |
| Figure
1 |
Canadian ISP Market, Revenues, 2004-2009 | 7 |
| Figure
2 |
Canadian ISP Market, Dial-Up and High-Speed Subscribers, 2004-2009 | 8 |
| Exhibit
1 |
Dial-Up, High-Speed, Dedicated and Total Revenues, 2006-2009 | 91 |
| Exhibit
2 |
Dial-Up, High-Speed, Dedicated & Total Revenue Mkt. Shares, 2006-2009 | 91 |
Exhibit
3 |
Dial-Up, High-Speed and Total Subscribers, 2006-2009 | 92 |
Exhibit
4 |
Dial-Up, High-Speed and Total Subscriber Market Shares, 2006-2009 | 92 |
Exhibit
5 |
Dial-Up, High-Speed Subscriber Provincial Distribution by Company, 2006 | 93 |
Exhibit
6 |
Cablecos and Fixed Wireless: Subscriber Base and Revenues, 2006-2009 | 94 |
Exhibit
7 |
Telcos: Dial-Up Subscribers and Revenues, 2006-2009 | 95 |
Exhibit
8 |
Telcos: DSL Subscribers and Revenues, 2006-2009 | 96 |
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About This Report
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The Canadian Internet Service Providers Market Report, 2007 Edition is NBI/Michael Sone Associates' ninth report on the Canadian Internet market and continues to be the most comprehensive and rigorously researched document available on the subject. At more than 100 pages, this edition of the report is divided into five main sections. The first is a short introduction that provides a qualitative overview of the market offers some of our thoughts regarding the current condition and future direction of the Internet. The next serves as an executive summary of the ISP business that discusses major issues, developments and technology pertinent to the industry including the decline in dial-up access and the continued growth of market penetration of high-speed cable, DSL and wireless access technologies. This overview is punctuated with two figures illustrating six-year subscriber and revenue growth trends in the ISP industry. The third section provides qualitatively and quantitatively intensive individual profiles of 16 significant national and regional ISPs. These include the individual telco, cableco and other carriers, as well as the larger independent, non-aligned ISPs. The fourth section offers a brief overview of ILEC wholesale services, while last section contains a series of detailed exhibits that illustrate dial-up, high-speed and dedicated subscribers & revenues, market shares, provincial segmentation and forecasts through 2009. Each industry segment has been explored so that the report presents services offered and planned, marketing activities, pricing, as well as technology and application trends. Please note that the mobile Internet market is examined and discussed in depth in NBI/Michael Sone Associates’ Canadian Mobile Wireless Communications Services Market Report, 2006 Edition. ISP subscriber totals and revenues in this report’s exhibits do not include mobile Internet customers. Also, growing interest in fixed wireless access has prompted us to examine this market separately and in greater depth than hitherto. Please refer to our upcoming Canadian Wi-Fi/WiMAX Market Report, 2007 Edition for information on this rapidly evolving market sector.
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