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NBI/Michael Sone Associates
193 Church Street
Toronto, Ontario
M5B 1Y7
Telephone 416-360-0424

November 2007




Table of Contents


Section  Page
About this Report vi
1.0 Introduction 1
2.0 Executive Summary 3
3.0 Service Providers 9
   3.1 AOL Canada 9
   3.1 Bell Aliant 14
   3.2 Bell Canada 17
      3.2.1 Consumer 19
      3.2.2 Business 25
    3.3 Cogeco Cable 30
    3.4 Cybersurf (3web) 33
    3.5 EastLink 34
    3.6 Look Communications 38
    3.7 MCI (Verizon Business) Canada 41
    3.8 MTS Allstream 43
       3.8.1 Consumer Markets Division 43
       3.8.2 Enterprise Division 47
    3.9 Persona Communications 49
    3.10 Primus Canada 50
       3.10.1 Consumer/SOHO 51
       3.10.2 Business 53
    3.11 Rogers Communications 57
       3.11.1 Rogers Cable 57
       3.11.2 Rogers Business Solutions (RBS) 60
       3.11.3 Rogers Telecom 61
       3.11.4 Portable Internet (Inukshuk) 63
    3.12 SaskTel 64
    3.13 Shaw Communications 68
    3.14 TELUS 71
       3.14.1 Consumer 74
       3.14.2 Business 76
    3.15 Uniserve 78
    3.16 Vidéotron ltée 79
4.0 Wholesale 84
    4.1 Bell Carrier Services 84
    4.2 TELUS Partner Solutions 87


List of Figures and Exhibits

Figure/Exhibit Page
Figure 1
Canadian ISP Market, Revenues, 2004-2009 7
Figure 2
Canadian ISP Market, Dial-Up and High-Speed Subscribers, 2004-2009 8
Exhibit 1
Dial-Up, High-Speed, Dedicated and Total Revenues, 2006-2009 91
Exhibit 2
Dial-Up, High-Speed, Dedicated & Total Revenue Mkt. Shares, 2006-2009 91
Exhibit 3
Dial-Up, High-Speed and Total Subscribers, 2006-2009 92
Exhibit 4
Dial-Up, High-Speed and Total Subscriber Market Shares, 2006-2009 92
Exhibit 5
Dial-Up, High-Speed Subscriber Provincial Distribution by Company, 2006 93
Exhibit 6
Cablecos and Fixed Wireless: Subscriber Base and Revenues, 2006-2009 94
Exhibit 7
Telcos: Dial-Up Subscribers and Revenues, 2006-2009 95
Exhibit 8
Telcos: DSL Subscribers and Revenues, 2006-2009 96



About This Report


The Canadian Internet Service Providers Market Report, 2007 Edition is NBI/Michael Sone Associates' ninth report on the Canadian Internet market and continues to be the most comprehensive and rigorously researched document available on the subject.

At more than 100 pages, this edition of the report is divided into five main sections. The first is a short introduction that provides a qualitative overview of the market offers some of our thoughts regarding the current condition and future direction of the Internet. The next serves as an executive summary of the ISP business that discusses major issues, developments and technology pertinent to the industry including the decline in dial-up access and the continued growth of market penetration of high-speed cable, DSL and wireless access technologies. This overview is punctuated with two figures illustrating six-year subscriber and revenue growth trends in the ISP industry. The third section provides qualitatively and quantitatively intensive individual profiles of 16 significant national and regional ISPs. These include the individual telco, cableco and other carriers, as well as the larger independent, non-aligned ISPs. The fourth section offers a brief overview of ILEC wholesale services, while last section contains a series of detailed exhibits that illustrate dial-up, high-speed and dedicated subscribers & revenues, market shares, provincial segmentation and forecasts through 2009. Each industry segment has been explored so that the report presents services offered and planned, marketing activities, pricing, as well as technology and application trends.

Please note that the mobile Internet market is examined and discussed in depth in NBI/Michael Sone Associates’ Canadian Mobile Wireless Communications Services Market Report, 2006 Edition. ISP subscriber totals and revenues in this report’s exhibits do not include mobile Internet customers. Also, growing interest in fixed wireless access has prompted us to examine this market separately and in greater depth than hitherto. Please refer to our upcoming Canadian Wi-Fi/WiMAX Market Report, 2007 Edition for information on this rapidly evolving market sector.





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