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NBI/Michael Sone Associates
193 Church Street
Toronto, Ontario
M5B 1Y7
Telephone 416-360-0424

August 2008




Table of Contents


Section  Page
About This Report vi
1.0 Executive Summary 1
2.0 Service Providers 8
2.1 AOL Canada 8
   2.2 Bell Aliant 10
   2.3 Bell Canada 12
      2.3.1 Consumer 13
            2.3.2 Business 17
   2.4 Cogeco Cable 21
   2.5 Cybersurf (3web) 24
   2.6 EastLink 25
   2.7 Inukshuk 28
   2.8 Look Communications 29
   2.9 MCI Canada (Verizon Business) 32
   2.10 MTS Allstream 34
      2.10.1 Consumer Markets Division 35
      2.10.2 Enterprise Division 38
   2.11 Persona Communications 40
   2.12 Primus Canada 42
      2.12.1 Consumer/SOHO 43
      2.12.2 Business 44
   2.13 Rogers Communications 46
      2.13.1 Rogers Cable 46
      2.13.2 Rogers Business Solutions (RBS) 49 Rogers Telecom 51 Portable Internet (Inukshuk) 54
   2.14 SaskTel 55
   2.15 Shaw Communications 57
   2.16 TELUS 60
      2.16.1 Consumer 63
      2.16.2 Business 65
   2.17 Uniserve 67
   2.18 Vidéotron ltée 68


List of Exhibits

Figure/Exhibit Page
Figure 1
Canadian ISP Market, Revenues, 2005-2010 6
Figure 2
Canadian ISP Market, Dial-Up and High-Speed Subscribers, 2005-2010 7
Exhibit 1
Dial-Up, High-Speed and Total Revenues, 2007-2010 74
Exhibit 2
Dial-Up, High-Speed and Total Revenue Market Shares, 2007-2010 74
Exhibit 3
Dial-Up, High-Speed and Total Subscribers, 2007-2010
Exhibit 4
Dial-Up, High-Speed and Total Subscriber Market Shares, 2007-2010
Exhibit 5
Dial-Up, High-Speed Subscriber Provincial Distribution by Company, 2007
Exhibit 6
Cablecos and Fixed Wireless: Subscriber Base and Revenues, 2007-2010
Exhibit 7
Telcos: Dial-Up Subscribers and Revenues, 2007-2010



About This Report


The Canadian Internet Service Providers Market Report, 2008 Edition is NBI/Michael Sone Associates’ tenth report on the Canadian Internet market and continues to be the most comprehensive and rigorously researched document available on the subject.

This edition of the report is divided into three main sections. The first is an executive summary of the Canadian ISP business that discusses major issues, developments and technology pertinent to the industry including the decline in dial-up access and the continued growth of market penetration of high-speed cable, DSL and wireless access technologies. This overview is punctuated with two figures illustrating six-year subscriber and revenue growth trends in the ISP industry. The second section provides qualitatively and quantitatively intensive individual profiles of 19 significant national and regional ISPs and their subsidiaries. These include the individual telco, cableco and other carriers, as well as the larger independent, non-aligned ISPs. The third section contains a series of detailed exhibits, that are the hallmark of NBI/Michael Sone Associates reports, that illustrate dial-up, high-speed and dedicated subscribers & revenues, market shares, business versus consumer data, provincial breakouts, segmentation by level of broadband service and forecasts through 2010. Each industry segment has been explored so that the report presents services offered and planned, marketing activities, pricing, as well as technology and application trends.

Please note that the mobile Internet market is examined and discussed in depth in NBI/Michael Sone Associates’ Canadian Mobile Wireless Communications Services Market Report, 2007/2008 Edition. ISP subscriber totals and revenues in this report’s exhibits do not include mobile Internet customers. Also, growing interest in fixed wireless access has prompted us to examine this market separately and in greater depth than hitherto. Please refer to our Canadian Wi-Fi/WiMAX Market Report, 2007 Edition and upcoming 2008 Edition for information on this rapidly evolving market sector.





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