CANADIAN VOICE MAIL/VOICE MESSAGING MARKET REPORT
1997 EDITION
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Table Of Contents
| Section | Page |
| About This Report | vii |
| The Canadian Voice Mail Market at a Glance | ix |
| 1.0 Executive Summary | 1 |
| 2.0 Market Overview and Analysis | 3 |
| 3.0 Analysis of Market Size and Trends | 8 |
 3.1 Revenues |
9 |
| 3.2 Shipments and Installed
Base |
11 |
| 3.3 Distribution Channels |
12 |
| 3.4 Product Evolution |
13 |
| 3.5 The "Grey
Market" |
14 |
| 4.0 Voice Information Services (VIS) Market | 16 |
| 4.1 Service Bureaus |
16 |
| 4.1.1 TigerTel (Commstar Limited) |
18 |
| 4.1.2 Voice-Tel Enterprises |
21 |
| 4.2 Telcos |
25 |
| 5.0 Manufacturers | 30 |
| 5.1 Active Voice Corporation |
31 |
| 5.2 Applied Voice Technology |
36 |
| 5.3 Centigram Communications
Corporation |
41 |
| 5.4 ESNA Technologies
Incorporated |
47 |
| 5.5 Lucent Technologies
Canada |
51 |
| 5.6 Mitel Corporation |
61 |
| 5.7 NEC Canada |
66 |
| 5.8 Nitsuko Canada |
70 |
| 5.9 Nortel (Northern Telecom)
|
74 |
| 5.9.1 Nortel Meridian |
74 |
| 5.9.2 Nortel Norstar |
78 |
| 5.10 Octel Communications
Canada |
85 |
| 5.11 Panasonic Canada |
93 |
| 5.12 Toshiba of Canada |
97 |
| 5.13 VOX Technology (Groupe
Cerveau) |
101 |
| 5.14 Other Manufacturing |
105 |
| 6.0 Distributors | 106 |
| 6.1 Callpro Canada
Incorporated |
107 |
| 6.2 Kayenell Enterprises
Incorporated |
110 |
| 6.3 WilTel Communications
(Canada Inc.) |
113 |
List Of Exhibits
| Exhibit | Page | |
| Exhibit 1 | Canadian Voice Mail Market: Revenue, System & Ports, 1993-1998 | 8 |
| Exhibit 2 | End-User Revenues and Market Share, 1993-1998 | 120 |
| Exhibit 3 | System Shipments and Market Share, 1993-1998 | 121 |
| Exhibit 3b | System Shipments and Market Share, 1993-1998 Excluding VIS / CO-based systems |
122 |
| Exhibit 4 | Port Shipments and Market Share, 1993-1998 | 123 |
| Exhibit 4b | Port Shipments and Market Share, 1993-1998 Excluding VIS / CO-based systems |
124 |
| Exhibit 5 | System Installed Base and Market Share, 1993-1998 | 125 |
| Exhibit 6 | Port Installed Base and Market Share, 1993-1998 | 126 |
| Exhibit 7 | Manufacturer Port Shipments, by Channel, 1996 | 127 |
| Exhibit 8 | Channel Port Shipments, by Manufacturer, 1996 | 128 |
| Exhibit 9 | Regional Port Shipments and Market Share, 1996 Excluding VIS / CO-based systems |
129 |
| Exhibit 10 | Port Shipments by Region, 1996 Excluding VIS / CO-based systems |
130 |
| Exhibit 11 | System Shipments by Size Segment, 1996 | 131 |
| Exhibit 11b | System Shipments by Size Segment, 1996 Excluding VIS / CO-based systems |
132 |
| Exhibit 12 | System Shipments in % by Size Segment and Market Share, 1996 | 133 |
| Exhibit 12b | System Shipments in % by Size Segment and Market Share, 1996 Excluding VIS / CO-based systems |
134 |
| Exhibit 13 | Port Shipments by Size Segment and Market Share, 1996 | 135 |
| Exhibit 13b | Port Shipments by Size Segment and Market Share, 1996 Excluding VIS / CO-based systems |
136 |
| Exhibit 14 | Port Shipments in % by Size Segment and Market Share, 1996 | 137 |
| Exhibit 14b | Port Shipments in % by Size Segment and Market Share, 1996 Excluding VIS / CO-based systems |
138 |
| Exhibit 15 | System Shipments by Phone Switch and Market Share, 1996, | 139 |
| Exhibit 16 | System Shipments in % by Phone Switch and Market Share, 1996, Excluding VIS / CO-based systems | 140 |
| Exhibit 17 | System Shipments in % by Manufacturer, by Phone Switch, 1996 Excluding VIS / CO-based systems |
141 |
| Exhibit 18 | Manufacturer / Distributor Matrix | 142 |
About This Report
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The Canadian Voice Mail/Voice Messaging Market Report, 1997 Edition is the fifth and most detailed in NBI’s series of reports on this market. The number of industry participants profiled has been increased and the depth of each profile has been substantially changed to reflect more of the business issues important to each company. The report contains a discussion of market and technology trends, but most importantly the report captures the dynamic nature of the industry. The report is much more than a 1997 snapshot of a growth industry at a particular point in time. Rather, aspects of it reflect the many changes, amalgamations, mergers, corporate transformations, product announcements and development delays as they were occurring. Some of these changes are highlighted as they pertain to the shape and the ultimate nature of the business direction in which the companies are heading. In total, there are qualitative and quantitative profiles of 17 different manufacturers and distributors. In addition, there are analyses of three organizations in the voice information services market sector. The 24 separate exhibits quantify the market and compare the various manufacturers along the dimensions which include: system and port shipments; end-user revenues; installed base; and segmentation by system size, region and distribution channel. The information contained in the report is the product of extensive primary research. Principal sources include interviews with manufacturers, distributors and service providers.
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