CANADIAN VOICE MAIL/UNIFIED MESSAGING MARKET REPORT

2000 EDITION

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May 2000

A millennium snapshot of a growth industry, this report examines the convergence of messaging technologies and market trends contributing to the viability of unified messaging. It is not unusual for users to have more than one telephone line, a fax line, an e-mail account, a mobile telephone and a pager. The increase in the number of message types and accounts maintained by individuals presents a challenge in message management. At the same time, more mobile workers and telecommuters require remote access to all their messages from anywhere at anytime. The inevitable trend toward unified messaging is discussed along with the next step in the evolution of messaging - unified communications.

There are qualitative and quantitative profiles of 11 manufacturers that discuss issues such as product development & evolution, marketing strategies, distribution activities and future directions. In addition, there are analyses of five organizations in the voice information services market sector, detailing their positioning in their respective markets and the services offered. The report contains 18 exhibits that quantify the market and compare the various manufacturers along dimensions, which include system and port shipments, end-user revenues, installed base, and segmentation by system size, region and distribution channel.

The information contained in the report is the product of extensive primary research. Principal sources include interviews with manufacturers and service providers.